Refund policy

Refund Policy

Every ABDERO piece is made to order — your item is printed and produced specifically for you after you place your order. Because of this, our policy works a little differently than a regular store's, and we've explained everything clearly below.

30-Day Guarantee

We have a 30-day policy, which means you have 30 days after receiving your item to contact us about any problem with your order.

If your item arrives defective, damaged, misprinted, or if you receive the wrong item or size than what you ordered, we will make it right at no cost to you — with a free replacement or a full refund, your choice.

To be eligible, please contact us at abderostore@gmail.com within 30 days of delivery and include:

Your order number (proof of purchase)
Clear photos of the item showing the issue
A short description of the problem

In most cases you will not need to ship the item back to us. If a return is required, we will email you the return address and instructions after your request is approved. Items sent back to us without first requesting a return will not be accepted.

What Counts as a Defect

Because items are printed on demand, minor variations are a normal part of the process and are not considered defects, including: slight differences in color between your screen and the printed product, print placement variation of up to 1 inch (2.5 cm), and slight size tolerance of up to 1 inch versus the size chart. Faint off-white residue or a vinegar-like smell from the printing process is normal and disappears after the first wash. Items damaged by washing or care contrary to the care instructions are not considered defective.

Change of Mind, Sizing, and Fit

Because each item is made to order just for you, we are unable to accept returns or exchanges for change of mind, ordering the wrong size, or fit preference, except where required by law (see European Union section below). Please check the size chart on each product page carefully before ordering.

If you're unsure about sizing, contact us at abderostore@gmail.com before you order — we're happy to help you choose.

Order Cancellations

You may cancel or modify your order free of charge as long as production has not started (usually within a few hours of ordering). Once your item has entered production, it can no longer be cancelled or modified, as it is being made specifically for you. To request a cancellation, email us as soon as possible with your order number.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Claims submitted more than 30 days after delivery may not be eligible.

Lost or Undelivered Packages

If your tracking shows no movement for an extended period or your package is confirmed lost in transit, contact us and we will send a free replacement or issue a full refund.

Please note: if a package is returned to sender or lost because an incorrect or incomplete shipping address was provided at checkout, we are unable to offer a free replacement or refund. Please double-check your address before completing your order.

Delivery Times

All production and shipping times shown on our store are estimates, not guarantees. Delays caused by carriers, customs, weather, or high-demand periods are outside our control and do not qualify for a refund, provided the package is still in transit and trackable.

Customs, Duties & Import Taxes (International Orders)

International orders may be subject to import duties, taxes, or customs fees charged by your country. These charges are the customer's responsibility and are not included in our prices or shipping fees. If a package is refused, abandoned, or returned to sender due to unpaid customs charges, we may refund the item cost minus the original shipping cost and any fees charged to us; shipping costs are non-refundable in this case.

Non-Returnable Items

The following cannot be returned or refunded, except where required by law:

Items outside the 30-day window
Items damaged through wear, washing, or misuse after delivery
Sale or clearance items
Gift cards

Exchanges

Because items are made to order, we do not offer direct exchanges. If you received a defective, damaged, or incorrect item, we will replace it free of charge as described above. For any other situation, the fastest way to get what you want is to place a new order.

European Union & United Kingdom — 14-Day Cooling-Off Period

Notwithstanding the above, if your order is being shipped into the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, as provided by applicable consumer law.

To be eligible, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging — and you will need your receipt or proof of purchase. To exercise this right, contact us at abderostore@gmail.com within 14 days of delivery and we will provide the return address and instructions. The direct cost of return shipping is borne by the customer. Your refund, including original standard shipping, will be issued within 14 days of us receiving the returned item or proof of its return shipment.

Refunds

Once we've received your request (and your return, where one is required) and approved it, we will notify you and issue your refund automatically to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at abderostore@gmail.com.

Chargebacks

If there is any problem with your order, please contact us first at abderostore@gmail.com *(don't let it full you, you will find me) before opening a payment dispute — we resolve genuine issues quickly with a replacement or refund, which is faster for you than a dispute process.

Limitation of Liability

To the maximum extent permitted by law, our total liability for any order is limited to the amount you paid for that order, and we are not liable for any indirect, incidental, or consequential losses. Nothing in this policy excludes or limits any rights you have under mandatory consumer protection laws in your country, and nothing in this policy is intended to reduce those rights. If any part of this policy is found unenforceable, the rest remains in effect.

Changes to This Policy

We may update this policy from time to time. The version published on this page at the time of your order applies to your order.

Questions

You can always contact us about any return or refund question at abderostore@gmail.com. We respond to every message.